COVID-19 update

Effective March 23, 2020 - All Noventis branches are temporarily closed to walk-in services

In an effort to minimize the spread and flatten the curve of COVID-19, effective Monday, March 23rd, all Noventis branches will be closed temporarily to walk in services. All members are asked to use our online and self-serve options to conduct their daily banking activities. This includes:

  • Online banking/mobile app
  • iTMs (interactive Teller Machines) - Open 7am-7pm Monday to Saturday; available at six of our branch locations, including Gimli, Selkirk, Starbuck, Headingley, Lundar and Ashern. Noventis Credit Union is the only financial institution in MB to offer iTM services
  • ATM services (24/7)
  • Contact Centre 1-844-826-6500 - available 7am-7pm Monday to Saturday
  • Telephone banking 1-877-817-3131 (24/7)

If you require assistance with another service not available online or via self-serve, please call your local branch to schedule an appointment. Individuals will not be able to visit the branch if they:

  • have traveled in the last 14 days
  • are displaying any flu-like symptoms
  • have made contact with an individual in isolation or quarantine
  • are in self-quarantine/isolation

Service for business members:

All regular business members will be contacted directly March 23. If you are a business member and you have additional questions, please contact your Relationship Manager or call your local branch. Please provide the following information:

  • your name
  • business name
  • business account number
  • nature of the request
  • contact information: phone and email

If you need to meet with your Relationship Manager, please contact them directly and book an appointment. For a listing of our Relationship Managers, please select the applicable link below:

Personal and Small Business Relationship Managers

Business and Agriculture Relationship Managers

Our priority is to protect the health and safety of our staff, members and communities alike. We are here to serve our members and assist with any immediate banking needs during this time. We thank you for your cooperation as we all navigate the evolving status of COVID-19. We will continue to monitor the situation and will provide updates to our members.

For a list for frequently asked questions (FAQ) please click here.

March 22, 2020

 

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