Member privacy

Our commitment to your privacy.

Your personal information

We hold members' personal information to help us meet and maintain the highest standards of financial service. This information can include members' name, address, age, income, use of accounts and credit history, as well as the relationship of others linked to them in account services.

We obtain this information from our members directly, and from the product and service arrangements members make with or through us.

Information is also obtained from credit bureaus, other financial institutions and from the references members provide us.

We only collect what we need

We only collect personal information from you for the following purposes:

  1. to enable us to establish, maintain and develop a business relationship with our members and to provide them with services suited to their present and future needs and requirements
  2. to determine the suitability of and their eligibility for member products and service
  3. to evaluate members' credit standing and to share or exchange reports and information with credit reporting agencies
  4. to detect and prevent fraud and to help safeguard the financial interest of Noventis and our members
  5. to meet legal and regulatory requirements

The role of the privacy officer

Our privacy officer is our members' point of contact if they wish to raise any matters regarding the use of their personal information.

The privacy officer is responsible for monitoring information collection and data security, and ensures other Noventis staff receive appropriate training on privacy issues and their responsibilities under our policy.

The privacy officer also handles all privacy inquires and personal information access requests under our policy.

Why we need the information we ask for

  1. Birth date: this helps us to identify members and ensure that no one is trying to impersonate them. We may also use it to determine their eligibility for products and services which may be of benefit to a particular age group
  2. Social insurance number (SIN): in order to comply with Revenue Canada’s income reporting requirement, we need to record members' SIN when they purchase products which earn investment income. We also use it to keep members' information separate from that of other members with a similar name. This may include information we obtain with your consent through the credit approval process
  3. Phone number: Noventis asks for members' phone number in case we need to contact them should we have any problems or concerns with their account. It also allows us to be able to offer them new services and products
  4. Financial information: This is used to assess members' eligibility for credit products such as loans. We also use it to ensure the advice we give members is appropriate for them
  5. Health information: This is required for some insurance products to ensure the member is eligible for coverage

Ten principles of our privacy policy:

Noventis Credit Union has adopted the ten principles set out for the protection of member information, which are:

  1. Accountability: The credit union is responsible for personal information under its control and shall designate a privacy officer who is accountable for the credit union’s compliance with the principles of our policy.
  2. Identifying purposes: The purposes for which personal information is collected shall be identified by the credit union at or before the time the information is collected.
  3. Consent: The knowledge and consent of the member are required for the collection, use, or disclosure of personal information, except in specific circumstances as described within this policy.
  4. Limiting collection: The collection of personal information shall be limited to that which is necessary for the purposes identified by the credit union. Information shall be collected by fair and lawful means.
  5. Limiting use, disclosure, and retention: Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the member or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.
  6. Accuracy: Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.
  7. Safeguards: Personal information shall be protected by security safeguards appropriate to the sensitivity of the information.
  8. Openness: The credit union shall make readily available to members specific, understandable information about its policies and practices relating to the management of personal information.
  9. Individual access: Upon request, a member shall be informed of the existence, use, and disclosure of their personal information, and shall be given access to that information. A member is entitled to question the accuracy and completeness of the information and have it amended as appropriate.
  10. Compliance: A member shall be able to question compliance with the above principles to the privacy officer accountable for the credit union’s compliance. The credit union shall have policies and procedures to respond to the member’s questions and concerns.

Our affiliates

In addition to the products and services we provide directly to our membership, we also provide services in conjunction with our financial services partners, including Credit Union Members Insurance Society (CUMIS), Credential Financial Inc., Wyth (formerly known as Concentra Financial), The Co-operators Insurance, Northwest & Ethical Investments L.P., Collabria Financial Services Inc., Creditor Resources Inc. (CRI) and others.

If you have any questions or concerns regarding our privacy statement or the use of your personal information, please email the privacy officer at 


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